Client Service Engineer1 Job - (new york metro, new york) in Rochester, New York For Sale
Job Number:
Business: GE Healthcare
Business Segment:
Healthcare Imaging
About Us: GE Healthcare provides transformational
medical technologies and services to meet the demand for increased access, enhanced quality and more
affordable healthcare around the world. GE works on things that matter : great people and technologies
taking on tough challenges. From medical imaging, software and IT, patient monitoring and diagnostics to drug
discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE
Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About Careers at GE
Learn More About
GE Healthcare
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted Position Title: Client Service Engineer1
Career Level: EL
Function:
Services
Function Segment:
Products Logistics Repairs
Location:
United States
U.S. State, China or Canada Provinces: New York
City: New York Metro
Postal Code:
Relocation Assistance: No
Role Summary/Purpose: Acts as the primary GEHC Services face to the customer(s) served. Responsible for meeting the
daily service repair needs of designated Imaging and Biomed equipment, to include multiple
modalities of the customer's equipment. Drives customer satisfaction through Service Excellence. This role is based in the New York Metro area and is a day shift position.
Essential Responsibilities: Responsibilities :
1. Troubleshoot, install, maintain, and service repair needs on designated equipment.
2. Evaluate progressively complex, customer biomedical equipment issues and implement
appropriate repairs.
3. Perform on:time and accurate planned maintenance (PM), Field Modification Instruction, and
safety/environmental inspections.
4. Own customer issues from dispatch or identification of issue to resolution.
5. Maintain daily communication with customers to ensure resolution and proper follow:up, leading
to customer satisfaction.
6. Focus on customer needs and satisfaction, continuously building on and enhancing
relationships with customers to become a perceived partner in their business who is able to
recommend value:added services that will help the customer run their business more efficiently.
7. Maintain daily communications with customers without direction.
8. Follow as well as guide others as needed regarding appropriate GE policies, procedures,
hospital protocol, and complete necessary documentation.
9. Engage with other team members (including Remote Technical Engineers and Zone Service
Engineers) to ensure they are aware of the status of all issues at all times for their designated
customers.
10. Effectively communicate and partner with teammates and colleagues.
11. Understand and communicate business goals and objectives to the broader GE team servicing
assigned customer.
12. Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and
internal service records in a timely manner, ordering repair parts, managing cycle times).
13. Utilize the GEHC escalation process, as needed, and work closely with region and national
support to define and support implementation of corrective action plans to resolve customer issues
in a timely manner.
14. Identify potential sales leads and participate in sales opportunities (e.g., contract renewals,
assist with promoting and implementing of revenue programs).
15. Keep up to date with competitor information and market trends.
16. Identify business opportunities for the organization.
17. May include basic/r
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage